At Wenplastics, we are committed to providing high-quality plastic products that meet strict manufacturing and safety standards. Please review our return and exchange policy below.

Returns

We accept returns only for products that are defective or damaged upon delivery.

If you receive a product that is defective, damaged, or incorrect, please contact us within 5 business days of delivery with:

• Your order number or invoice number
• Photos showing the issue
• A brief description of the problem

Once the issue is reviewed and approved, we will provide instructions for return or replacement.

Important Notes:

• Products must be unused and in original condition when applicable
• Returns without prior approval will not be accepted
• Industrial-use products are inspected before shipping, but damage during transit may occur

No Returns for Non-Defective Products

Due to the nature of our industrial and bulk plastic products, we do not accept returns for non-defective items, including:

• Change of mind
• Incorrect product selection by the customer
• Over-ordering or unused inventory

We strongly recommend confirming product specifications with our sales team before placing an order.

Exchanges

We do accept exchanges in cases where:

• A product was delivered incorrectly, or
• A product is found to be defective and replacement is preferred over refund

Exchanges are subject to product availability.

Shipping Costs

• If the return or exchange is due to a Wenplastics error or product defect, Wenplastics will cover return shipping.
• If the issue is not related to product quality or order accuracy, shipping costs will not be covered.

How to Request a Return or Exchange

Please contact us at:

Email: lee@wenplastics.com
Phone: (604) 940-3800
Business Hours: Monday to Friday, 8:00 AM – 5:00 PM (PST)

Our team will review your request and respond with next steps.